Digital Customer Service Representative

Requisition ID
Manufacturing & Operations
Position Type
Regular Full-Time


Grow your career. Grow with Caraustar.
Caraustar Industries, Inc., established in 1938, is one of North America’s largest integrated manufacturers of 100% recycled paperboard and converted paperboard products. The company is a socially responsible corporation, is committed to environmentally sound practices and is dedicated to providing customers with outstanding value through innovative products and services. Caraustar has developed its leadership position in the industry through diversification and integration from raw materials to finished products.
With over 4,000 employees serving the unique needs of the organization, you can imagine that it takes a vast range of skills to keep our organization growing. What does that mean for you as a job seeker? Room to grow in any number of directions, any number of places, and any number of roles. Your path begins here.
We believe in encouraging, challenging and empowering each other to be the healthiest we can be. When we are each at our personal best, so are our customers, our communities and so is our organization.  We understand that to be a world-class organization we need to practice, encourage and support employee health and wellness. Today, some of the tools and resources offered to employees to improve wellness and work/life balance include:
- Employee assistance programs – this free and confidential guidance service is available to you and your dependent family members.
- Tobacco-free campuses
- Health and wellness tools
- Comprehensive benefit package 


Caraustar Industries, Inc., an industry leader in paperboard products, seeks a Customer Service Representative to join our digital team. Working in our Consumer Packaging Group, the Customer Service Representative will be responsible for delighting customers with excellent service, maintaining internal and external relationships and working efficiently in a fast paced environment.

- Delight customers by providing superior customer service.
- Work on maintaining and contributing to our e-commerce platform.
- Ability to multi-task to manage multiple accounts, identify customer concerns and needs, and maintain rapport with a fixed customer base.
- Work with new and existing customers and or Sales Representatives to provide personalized guidance and support to create packaging designed to meet their needs.
- Enter and maintain customer records in tracking systems.
- Schedule customer deliveries with transportation carriers, via Lean Logistics system and email/phone.
- Complete customer paperwork as needed.
- Strong organizational and communication skills, as well as the ability to interface and communicate appropriately.
- You will be trusted to work independently to meet the needs of all parties, including the customer and company.
- Must be able to support various elements of the position such as estimating, inventory management, direct customer communications, and supporting of the Sales team.
- Maintain and improve our digital process
- Individual will be expected to review several vendor managed inventories and determine appropriate run strategies.
- Assist with planning for vendor managed inventories and determining appropriate run strategies.
- Answer customer service telephone calls, e-mail, and other correspondence and take appropriate action.
- Create digital order plans, process manufacturing orders, and enter customer releases as needed.
- Communicates with operations to maintain accurate flow of scheduling and customer needed information.
- Created daily customer invoicing by deadline. Send invoices to customers via email, fax of US Postal Service.
- Create material or supply requisitions with Purchasing Department. Send Purchase Orders to supplies. Receive inbound material into purchasing system (JDE), and post to excel forms.
- Contact customers regarding collection opportunities.
- Sources transportation rates from carrier for new customer destinations
- Complete end of Mont/QTR/Year reconciliations, reports and close outs.
- Comply with Caraustar policies and procedures, included Caraustar Standards of Business Conduct Policy and Caraustar accounting policies and financial control procedures.
- Other projects/responsibilities as assigned. 


- High school diploma or equivalent required. Associates of Bachelor’s Degree preferred.
- Must have ability to multitask and meet deadlines in fast paced environment.
- Proficiency with Microsoft Office as well as Adobe software.
- Things change and move pretty fast on this team and your ability to quickly adapt, change direction and think on your feet without missing a beat is essential. 
- Ability to think critically, solve problems and act with good judgment are all essential.
- Must possess excellent customer service skills and be a self-starter.
- Superior interpersonal skills are a must.
- Is punctual and reports for work as scheduled. Works overtime when necessary to complete job functions.


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