Salesforce Administrator & Implementation Specialist

Requisition ID
Information Technology
Position Type
Regular Full-Time


Grow your career. Grow with Caraustar.
Caraustar Industries, Inc., established in 1938, is one of North America’s largest integrated manufacturers of 100% recycled paperboard and converted paperboard products. The company is a socially responsible corporation, is committed to environmentally sound practices and is dedicated to providing customers with outstanding value through innovative products and services. Caraustar has developed its leadership position in the industry through diversification and integration from raw materials to finished products.
With over 2,500 employees serving the unique needs of the organization, you can imagine that it takes a vast range of skills to keep our organization growing. What does that mean for you as a job seeker? Room to grow in any number of directions, any number of places, and any number of roles. Your path begins here.
We believe in encouraging, challenging and empowering each other to be the healthiest we can be. When we are each at our personal best, so are our customers, our communities and so is our organization.
We understand that to be a world-class organization we need to practice, encourage and support employee health and wellness. Today, some of the tools and resources offered to employees to improve wellness and work/life balance include:
- Employee assistance programs – this free and confidential guidance service is available to you and your dependent family members
- Tobacco-free campuses
- Health and wellness tools
- Comprehensive benefit package 


The Salesforce Implementation and Administration administrator will be responsible for the following:
- Provide technical administration, configuration, and enhancement for the solution implementation team. 
- Define and implement technical solutions to automate customer acquisition and on-boarding functions in Salesforce. 
- Work closely with business analysts to understand business requirements and translate into technical requirements and design 
- Liaise with IT to coordinate customer acquisition and on-boarding functions with upstream and downstream functions on the Salesforce platform to enable integrated end-to-end solutions 
- Embrace the client single instance strategy for by supporting governance processes and deploying technical solutions within the defined release management process. 
- Design and implement technical solutions to satisfy functional and non-functional requirements while ensuring quality, scalability and timely delivery. 
- Maintain an understanding of the client platform and technical components, including technical data model, integration between components and impacts of process and technical designs with upstream and downstream processes. 
- Lead in designing the solution architecture to support business processes. 
- Collaborate with Business Analysts, Developers and IT partners on complex technical solutions. 
- Perform comprehensive testing prior to engaging business analysts and end users for testing 
- Provide tier 2/3 support 
- Establish and maintain positive communication and professional relationships with internal/external customers, team members and vendors/partners. 
- Stay current on functionality, best practices, releases, product roadmaps and 3rd party applications available via the AppExchange.
- Obtain/maintain certifications. 


Job Requirements (min qualifications)
- 2+ years of experience in administration. 
- Experience in Information Technology and/or CRM application administration. 
- Current, valid, verifiable 201 certification (Certified Salesforce Administrator) or higher (401 & 211 a strong plus) is desired. 
- Experience supporting Salesforce Communities/Customer Community. 
- Proven understanding of the Salesforce product suite as well as the platform. 
- Experience with Salesforce Lightning preferred. 
- Experience analyzing business requirements and translating into technical designs. 
- Exceptional work ethic, customer service and interpersonal skills. 
- Strong knowledge of SDLC and Agile (Scrum) project methodologies.


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