Customer Service Representative

Requisition ID
Manufacturing & Operations
Position Type
Regular Full-Time


Grow your career. Grow with Caraustar!
Caraustar Industries, Inc., established in 1938, is one of North America’s largest integrated manufacturers of 100% recycled paperboard and converted paperboard products. The company is a socially responsible corporation, is committed to environmentally sound practices and is dedicated to providing customers with outstanding value through innovative products and services. Caraustar has developed its leadership position in the industry through diversification and integration from raw materials to finished products.
With over 2,500 employees serving the unique needs of the organization, you can imagine that it takes a vast range of skills to keep our organization growing. What does that mean for you as a job seeker? Room to grow in any number of directions, any number of places, and any number of roles. Your path begins here.


General Description of Responsibilities:
- Must have the ability to manage multiple accounts, identify customer concerns and needs, and maintain rapport with a fixed customer base.
- Work with new and existing customers and or Sales Representatives to provide personalized guidance and support to create packaging designed to meet their needs.
- Strong organizational and communication skills, as well as the ability to interface and communicate appropriately with all team levels.
- You will be trusted to work independently to meet the needs of all parties, including the customer and company.
- Must be able to support various elements of the position, including Invoicing, Inventory Management, direct Customer Communications, and supporting of the Sales Effort.
- Individual will be expected to review several vendor managed inventories and determine appropriate run strategies.
- Answer customer service telephone calls, e-mail, and other correspondence and take appropriate action.
- Create order plans, process manufacturing orders, and enter customer releases as needed.
- Comply with Caraustar policies and procedures, including Caraustar Standards of Business Conduct Policy and Caraustar accounting policies and financial control procedures. Communicates with operations to maintain accurate flow of scheduling and customer needed information.
- Must have the ability to work safely in office and manufacturing environments.
- Other duties may be assigned by the CS Manager


- High school diploma or equivalent required.  2 or 4 year degree preferred.
- Must have ability to multitask and meet deadlines in fast paced environment.
- Ability to think critically, solve problems, and act with good judgment are all essential.
- Must possess excellent customer service skills and be a self-starter.
- Must have proficiency in Microsoft Office software.
- Superior interpersonal skills a must.


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