Strategic Account Manager

Job Locations US-SC-Rock Hill
Requisition ID
Manufacturing & Operations
Position Type
Regular Full-Time


Grow your career. Grow with Caraustar.
Caraustar Industries, Inc., established in 1938, is one of North America’s largest integrated manufacturers of 100% recycled paperboard and converted paperboard products. The company is a socially responsible corporation, is committed to environmentally sound practices and is dedicated to providing customers with outstanding value through innovative products and services. Caraustar has developed its leadership position in the industry through diversification and integration from raw materials to finished products.
With over 4,000 employees serving the unique needs of the organization, you can imagine that it takes a vast range of skills to keep our organization growing. What does that mean for you as a job seeker? Room to grow in any number of directions, any number of places, and any number of roles. Your path begins here.
We believe in encouraging, challenging and empowering each other to be the healthiest we can be. When we are each at our personal best, so are our customers, our communities and so is our organization.  We understand that to be a world-class organization we need to practice, encourage and support employee health and wellness. Today, some of the tools and resources offered to employees to improve wellness and work/life balance include:
- Employee assistance programs – this free and confidential guidance service is available to you and your dependent family members
- Tobacco-free campuses
- Health and wellness tools
- Comprehensive benefit package 


The Strategic Account Manager maintains and expands relationships with larger Caraustar customers.  Strategic Account Manager will be assigned accounts as well as being responsible for winning new business.
- Performs all required duties and tasks in accordance with Caraustar accounting policies and financial control procedures.
- Develops new prospects and interacts with existing customers to profitably grow sales.
- Accomplishes goals individually and with a team to ensure that individual and organizational results are met.
- Maintains good working relationships with customers providing excellent customer service.
- Ensures that customers are satisfied; rectifies a problem in an efficient and timely manner.
- Establishes, develops and maintains business relationships with current customers and prospective customers at all organization levels and across all critical functional areas in the assigned territory/market segment to generate new business.
- Develops clear and effective written proposals/quotations for current prospective customers.  Understands pricing and proposal models.
- Coordinates sales effort with marketing, sales management, accounting, manufacturing, logistics and technical service groups.
- Analyzes the territory/market’s potential and determines the value of existing and prospective customers’ value to the organization.
- Creates and manages a strategy for existing customers highlighting profile, share and value for the territory/segment.
- Keeps abreast of product applications, technical services, market conditions, competitive activities, trends through the reading of pertinent literature and consulting with marketing and technical services.
- Comply in all respects with the provisions of the Caraustar Standards of Business Conduct Policy required.


- Willing to travel to facilities within the US 
- Location near major airport
- Bachelor’s degree required with 7-10 years of experience in the sales industry or in a related field.
- Manufacturing sales experience preferred
- Overnight Travel
- Proven negotiation skills
- Demonstrated Account planning skills
- Working knowledge of key cost and profit levers
- Excellent communication and interpersonal skills
- Excellent speaking and presentations skills
- Proficient with computer and various software packages
 Proficient with computer and various software packages to include:
- Salesforce
- PowerPoint
- Excel
- Word
These competencies are expected:
- Business Acumen:  Knows how businesses work; knowledgeable in current and possible future policies, practices, trends and information affecting the organization; knows the competition and is aware of how strategies and tactics work in the marketplace.
- Customer Focused:  Dedicated to meeting the expectations and requirements of customers; gets first-hand customer information and uses it for improvements in products and services; establishes and maintains effective relationships with customers gaining their trust and respect.
- Dealing with Ambiguity:  Effectively copes with change; can shift gears comfortably.
- Decision Quality:  Makes sound decisions in a timely manner based upon a mixture of analysis, wisdom, experience and judgment.
- Drives Continuous Improvement:  Dedicated to providing the highest quality products and services that meet the needs and requirements of customers.
- Interpersonal Savvy:  Relates well to all kinds of people, at all levels, inside and outside the organization; builds appropriate rapport; listens attentively; builds constructive and effective relationships; uses diplomacy and tact.
- Negotiating:  Can negotiate skillfully in tough situations.
- Results Driven:  Enjoys working hard; is action oriented and full of energy to meet challenges; successfully pursues goals and opportunities.


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